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Our Privacy PolicyPrivacy Policy

This Privacy Policy explains what information is collected from visitors to the The Lettings Mall Site, why the information is collected and how it is used. It also explains user options for accessing and managing information, our data security practices and other matters.This Policy is subject to our Terms of Service.

Special Note About Children

This Site is not intended for children. Children may use this Site only with the direct supervision of their parent or legal guardian.


What Information Do We Collect and Why

If you use a feature that may require payment of a fee, we collect your name, credit card data, email address,telephone number and sometimes a website url and company name. We do this to process and deliver the order. We retain this information less credit card data so you can administer your account through the user admin feature. If you experience problems or have a question, we may refer to the ordering information to help resolve it.

When you access the User area, we ask for your email address and password. We do this to establish your personal identity and respond with relevant account information. If there is a problem with your order, we may use your name and email address to contact you.

We may alert you by email if we update TheLettingsMall in a way that we believe you should know about. Email alerts are usually prompted by changes in law or recent cases that make it advisable for you to update previously generated documents. We may also alert you if we add new features to TheLettingsMall or our other affiliated sites.

We may automatically collect information about your computer configuration. This may include your browser type, operating system, IP address or ISP domain name. Technically, your IP address could reveal or be associated with your personal identity. We review this information in the aggregate to improve Site performance.



Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

  • Site administration
  • Completing the user's current activity
  • User targeting
  • Pseudononymous analysis
  • Pseudonym-based decision-making
  • User analysis
  • Individual-based decision-making
  • Research and development

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:

  • Others following the same practices.
  • The user must opt-in to this data sharing.

The data in this group has been marked as non-identifiable. This means that there is no reasonable way for the site to identify the individual person this data was collected from.


With Whom Do We Share Information

If you buy a value added service on this site or use another feature requiring payment of a fee, we transmit your credit card data to our online processing gateway for processing. If we encounter a problem with payment, we may review the order information with you and our gateway administrators to resolve it. We do not otherwise collect your credit card information nor do we retain credit card information. We do not share your email address with third party marketers.Third party markets however have access to interactive data used to customize content.

We may aggregate overall Site statistics measuring user activity, such as the number of monthly page impressions, and discuss these aggregate numbers with potential sponsors. We may publish aggregate reports showing the state of privacy on the website, such as the number of complaints filed in a given time period, the nature of those complaints and how many complaints were resolved. These reports will not reveal or be associated with your personal identity or with a specific web site.


Certain Legal Disclosures

We may need to disclose user information in certain exceptional circumstances. This may be needed to protect against hackers, to protect our legal rights or to address actual or threatened illegal or harmful conduct. Disclosure may also be required by legal process, such as a search warrant, subpoena or court order.


What Data Security is Used

We may offer secure pages to collect certain information on our order form. We also use administrative, physical and technical precautions to help protect the confidentiality, security and integrity of personal information stored on our system. We host the Site at a commercial-grade data center that employs extensive security practices. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.


How Long Do We Retain User Data

Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.


Management of User Information

You can access and manage your account information using the User Manager feature at the Main Menu. Certain information, such as name or address, can be updated or corrected. Some information contained in database(demograhic and statistical) is presented in read-only format that cannot be modified by users.

We will make a good faith effort to implement your data management requests according to our rules. Note: we have greater control over data currently stored on the system than for archived data. Once data is archived and removed from the system, it may not be feasible to modify or remove data for specific individuals. In those cases, our general data retention policy applies.


Your Consent to This Policy

By using TheLettingsMall, you agree to this Privacy Policy. This document supersedes any prior communication on this topic and reflects the entire and exclusive Privacy Policy for this Site. This Policy is subject to our Terms of Service, which take precedence over any conflicting Policy provision. We may change our Policy by posting a new version of it on our Site.

If You Have a Question

We are posting this Policy in an effort to be a good web citizen. If you have a question, please bring it to our attention at Or write to: The Lettings Mall,5 St Johns lane, London EC1M 4BH, United Kingdom.


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